Last updated: October 10, 2026
30-day returns. Not the right fit? Return unworn items within 30 days of delivery for a refund or exchange. Damaged or wrong items are always on us.
Return window
You can request a return within 30 days of the delivery date.
What can be returned
| Item | Returnable? |
|---|---|
| New items, unworn and unwashed, with tags attached | Yes |
| Pre-owned items in the condition they were sent | Yes |
| Items that arrived damaged, defective or incorrect | Yes, at no cost to you |
| Worn, washed, altered or damaged-after-delivery items | No |
| Items marked Final Sale | No |
| Gift cards | No |
How to return an item
- Contact us. Email contact@comffyness.com with your order number and the items you want to return, and tell us whether you want a refund or exchange.
- Get instructions. We reply within 1 business day with your return authorization and the return address.
- Pack and ship. Pack the items securely, include your order number, and ship with a trackable service.
- Get your refund. We inspect returns within 3 business days of arrival and email you when your refund is issued.
Returns sent without contacting us first may be delayed or refused.
Refunds
Approved refunds go back to your original payment method. Once issued, refunds usually appear within 5 to 10 business days, depending on your bank. Original shipping charges are not refundable, unless the return is due to our error.
Return shipping costs
For change-of-mind returns, the customer pays return shipping. If an item arrived damaged, defective or incorrect, we cover return shipping in full and send you a prepaid label.
Exchanges
Need a different size or color? Request an exchange when you contact us. We will ship the replacement once we receive your return, subject to availability. If the item you want is unavailable, we will issue a refund.
Damaged, defective or wrong items
Email contact@comffyness.com within 7 days of delivery with your order number and photos. We will send a replacement or full refund, and you will not pay any shipping.
Cancellations
You can cancel your order free of charge before it ships. Email us as soon as possible. Once an order has shipped, it can be returned under this policy.
Payment disputes
If something is wrong with your order, please contact us before opening a dispute with your bank. We can usually resolve issues faster directly.
Contact us
Comfyness LLC
805 Mauldin Rd Apt 1901
Greenville, SC 29607, United States
Email: contact@comffyness.com
Phone: +1 (234) 274-5046
We reply within 1 business day, Monday to Friday.
